Terms of service.

Please read through these terms and conditions carefully prior to placing an order. We reserve the right to alter these terms and conditions at our discretion and without notice. The terms and conditions which apply to you shall be those which you accepted at the time of order.

Warranty.

All GigaWave™ products come with a two (2) year warranty covering defects in materials and workmanship. The warranty period starts from the date of purchase. Warranty claims shall be made via email to warranty@sjl-instruments.com.

The warranty does not cover: (1) damage caused by deliberate misuse, liquid ingress, or inappropriate storage; (2) cosmetic damage.

The warranty explicitly covers ESD damage, and will not be voided by end-user repair.

Return policy.

You may return or exchange any GigaWave™ product within thirty (30) days of purchase. Returned or exchanged items must be in good condition, and must include all original accessories and documentation.

To make a return or exchange, please email customer service at returns@sjl-instruments.com and indicate your preferred shipping carrier. We will provide a prepaid return shipping label.